Match the questions and answers

Предыдущий
вопрос Следующий
вопрос

Can you tell me about your experience in customer service?How do you handle difficult customers?What strategies do you use to improve customer satisfaction?

A. I have several years of experience in customer service, starting from my part-time job in retail to my current role as a customer service manager.
B. I try to empathize with the customer and understand their frustrations before offering a solution. I also remain calm and composed even in challenging situations.
C. I regularly gather feedback from customers through surveys and focus groups to identify areas for improvement. I also prioritize communication and follow-up to ensure their needs are met.