Написать письмо You recently bought a faulty product from a shop. When you took it back to exchange it,the sales assistant was rude to you.

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Subject: Complaint about recent purchase and customer service experience

Dear [Shop Manager],

I am writing to bring to your attention a recent incident that occurred at your store. I recently purchased [product] from your shop, but unfortunately, upon taking it home, I discovered that it was faulty.

I returned to your store to exchange the product, but to my dismay, the sales assistant who attended to me was extremely rude and unhelpful. Not only did they refuse to exchange the faulty product for me, but they also made me feel very uncomfortable and unwelcome in your store.

As a loyal customer of your shop, I am deeply disappointed by the level of customer service that I received. I understand that mistakes happen, and products can sometimes be faulty, but this is no excuse for the disrespectful behavior that I experienced.

I urge you to take immediate action to address this matter and ensure that all your staff are trained in providing excellent customer service. I also request that you exchange the faulty product for me or provide me with a refund as soon as possible.

I hope that you will take this matter seriously and work towards improving the customer experience at your store. I look forward to hearing back from you soon.

Sincerely,
[Your Name]