Write a letter … to Zap Electric Company, Redwood Park, Berks SL7 2RL, explaining that you are returning a recently purchased toaster because it is not working properly. Explain what the problem is and whether you expect it to be repaired or replaced.

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[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]

[Date]

Zap Electric Company
Redwood Park
Berks SL7 2RL

Dear Sir/Madam,

I am writing to inform you that I am returning a toaster that I recently purchased from your company. The toaster, model #1234, is not working properly. Upon plugging it in, I found that only one side of the toaster heats up, resulting in uneven toasting of bread.

I am disappointed with the product as I had high expectations for its performance. I have followed the user manual guidelines carefully, but the issue persists. I believe there may be a manufacturing defect in the toaster.

As a result, I am requesting a replacement toaster that functions properly. I am not expecting a repair as I believe the issue is beyond repair. I would appreciate it if you could expedite the replacement process so that I can continue to use your product in my home.

I have included a copy of the sales receipt with this letter for your reference. Please do not hesitate to contact me at [Phone Number] or [Email Address] if you require any further information.

Thank you for your attention to this matter, and I hope to receive a prompt response from your company regarding the replacement toaster.

Sincerely,

[Your Name]