Write a letter (or an email) of complaint about something you bought online .Plan what you're going write. Use the useful language to hel you. And check your letter or

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Email:

Subject: Complaint about Order #12345

Dear Customer Service,

I am writing to express my disappointment with my recent purchase from your online store. I placed an order for a pair of shoes (Order #12345) on August 10th, and I received the package on August 15th. Upon opening the box, I was shocked to find that the shoes I received were not the same color as the ones I had ordered.

I had specifically selected a pair of black sneakers, but the shoes I received were white. This discrepancy is unacceptable and has left me feeling frustrated and dissatisfied with my purchase. I have attached a photo of the shoes I received for your reference.

I would like to request a replacement pair of black shoes as soon as possible or a full refund for my order. I understand that mistakes happen, but I would appreciate it if you could rectify this situation promptly to ensure my continued loyalty as a customer.

Thank you for your attention to this matter. I look forward to hearing back from you soon to resolve this issue.

Sincerely,
[Your Name]